Content Policy

Effective Date: December 2024

1. Introduction

Zovack is a global multitenant marketplace platform that connects customers with local merchants and service providers. This Content Policy governs all user-generated content, merchant listings, reviews, communications, and other materials shared on our platform. Our goal is to maintain a safe, respectful, and trustworthy environment for all users worldwide.

2. Scope of This Policy

This Content Policy applies to all content posted on Zovack, including but not limited to:

• Product listings, descriptions, and images
• User reviews and ratings
• Profile information and photos
• Messages and communications (including WhatsApp and Facebook Messenger interactions)
• Comments, feedback, and support requests
• Business information and promotional materials
• Any other user-generated content on the platform

3. Prohibited Content

The following types of content are strictly prohibited on Zovack:

3.1 Illegal Content

• Content that violates local, national, or international laws
• Promotion or sale of illegal goods or services
• Content related to illegal activities or criminal enterprises
• Violation of intellectual property rights
• Content that facilitates money laundering or tax evasion

3.2 Harmful or Dangerous Content

• Content promoting violence, terrorism, or harm to individuals or groups
• Self-harm, suicide, or dangerous activities
• Dangerous or unregulated substances (drugs, weapons, explosives)
• Medical advice or unregulated health products
• Content that could cause physical harm to users

3.3 Hateful or Discriminatory Content

• Hate speech based on race, ethnicity, religion, gender, sexual orientation, or disability
• Content that promotes discrimination or prejudice
• Harassment, bullying, or intimidation of individuals or groups
• Content that dehumanizes or marginalizes protected groups

3.4 Adult and Sexual Content

• Pornographic or sexually explicit material
• Content sexualizing minors
• Adult services or escort services
• Sex toys or adult entertainment (subject to local regulations)

3.5 Fraudulent or Deceptive Content

• False, misleading, or deceptive product information
• Fake reviews, ratings, or testimonials
• Impersonation of individuals, businesses, or organizations
• Phishing attempts or fraudulent schemes
• Manipulated or misleading images and information

3.6 Spam and Irrelevant Content

• Repetitive, duplicate, or spam content
• Unsolicited promotional material
• Content unrelated to the platform's purpose
• Automated or bot-generated content
• Excessive keyword stuffing or search manipulation

4. Product and Service Standards

All products and services listed on Zovack must meet the following standards:

4.1 Accurate Descriptions

• Clear, accurate, and complete product descriptions
• Current and accurate pricing information
• Truthful availability and delivery information
• Accurate images that represent the actual product

4.2 Quality Standards

• Products must be safe for consumer use
• Food items must meet local health and safety regulations
• Products must be authentic and as described
• Proper storage and handling of perishable items

4.3 Regulatory Compliance

• Compliance with local licensing requirements
• Adherence to food safety and hygiene standards
• Age-restricted products must comply with local laws
• Proper labeling and ingredient disclosure

5. Communication Guidelines

All communications on Zovack, including through WhatsApp and Facebook Messenger integration, must follow these guidelines:

5.1 Respectful Communication

• Professional and courteous tone in all interactions
• No harassment, threats, or abusive language
• Respect for cultural differences and sensitivities
• Constructive and helpful communication

5.2 Privacy and Confidentiality

• Protection of personal and sensitive information
• No sharing of private customer data
• Compliance with data protection regulations
• Appropriate handling of payment information

5.3 Commercial Communications

• Marketing messages must be relevant and consensual
• Clear opt-out options for promotional communications
• No unsolicited or excessive messaging
• Compliance with anti-spam regulations

6. Review and Rating Standards

Reviews and ratings are essential to our platform's trustworthiness:

6.1 Authentic Reviews

• Reviews must be based on genuine experiences
• No fake, paid, or incentivized reviews
• Reviews should be helpful and relevant to other users
• No reviews from competitors or biased parties

6.2 Constructive Feedback

• Focus on the product or service experience
• Specific and factual information
• Respectful language without personal attacks
• No discriminatory or offensive language

7. Global and Cultural Considerations

As a global platform, Zovack recognizes and respects cultural diversity:

7.1 Cultural Sensitivity

• Respect for local customs, traditions, and beliefs
• Awareness of cultural differences in communication styles
• Sensitivity to religious and cultural practices
• Inclusive representation in marketing and content

7.2 Local Regulations

• Compliance with local content laws and regulations
• Respect for local business practices and standards
• Adherence to regional advertising and marketing rules
• Recognition of local holidays and customs

8. Intellectual Property Rights

Zovack respects intellectual property rights:

• Users must own or have permission to use all posted content
• No unauthorized use of copyrighted material
• Respect for trademarks and brand identities
• Proper attribution when required
• Reporting mechanisms for intellectual property violations

9. Content Moderation

Zovack employs various methods to ensure content compliance:

9.1 Automated Systems

• AI-powered content screening and detection
• Keyword filtering and pattern recognition
• Image recognition for inappropriate visual content
• Spam and duplicate content detection

9.2 Human Review

• Manual review of reported content
• Quality assurance for merchant listings
• Cultural and contextual content evaluation
• Complex case resolution by trained moderators

9.3 Community Reporting

• User reporting tools for inappropriate content
• Quick response to community concerns
• Protection for users who report violations
• Feedback on reported content outcomes

10. Enforcement and Consequences

Violations of this Content Policy may result in:

10.1 Content Actions

• Content removal or hiding
• Content editing or correction requirements
• Restriction of content visibility
• Warning notices to content creators

10.2 Account Actions

• Account warnings and strikes
• Temporary account suspension
• Permanent account termination
• Restriction of platform features
• Prevention of future account creation

10.3 Legal Action

• Cooperation with law enforcement agencies
• Civil action for damages or harm
• Criminal prosecution for illegal activities
• Disclosure of information as required by law

11. Appeals Process

Users may appeal content moderation decisions:

1. Submit an appeal through our support channels
2. Provide additional context or information
3. Review by a different moderation team
4. Response within 5-7 business days
5. Final decision communication with reasoning

12. Reporting Violations

To report content that violates this policy:

• Use the report button within the app or website
• Contact support at: support@zovack.com | zovack2024@gmail.com
• WhatsApp: +234 813 084 3735
• Provide specific details about the violation
• Include relevant screenshots or evidence

13. Content Creator Responsibilities

All users who create content on Zovack are responsible for:

• Understanding and complying with this Content Policy
• Regularly reviewing and updating their content
• Responding to user feedback and concerns
• Maintaining accuracy in product and service information
• Following local laws and regulations

14. Updates to Content Policy

This Content Policy may be updated to reflect:

• Changes in laws and regulations
• Evolution of platform features and services
• Community feedback and concerns
• Emerging content and safety issues
• Best practices in content moderation

Users will be notified of significant changes through email, in-app notifications, or platform announcements.

15. Contact Information

For questions about this Content Policy or to report violations:

• General Support: support@zovack.com | zovack2024@gmail.com
• Content Issues: support@zovack.com | zovack2024@gmail.com
• Phone: +234 813 084 3735
• WhatsApp: +234 813 084 3735
• Address: Keffi Bye-pass, Opp Anglican Church, Keffi, Nasarawa State, Nigeria

Last updated: December 2024